Regional Account Manager

We are delighted that due to our continued growth, we have a vacancy for a Regional Account Manager role within our Medical Sales team. Visit our join the team page.

The Regional Account Manager will be responsible for driving growth in capital sales and service/aftersales support within their designated region. This role focuses on managing key accounts, developing new business opportunities, and ensuring customer satisfaction through proactive relationship management and technical expertise.

The successful candidate will work closely with the sales, service, and operations teams to achieve revenue targets and deliver best-in-class solutions to our clients.

As part of your role at Howorth your responsibilities will include:

• Account Management & Growth
• Manage existing client accounts, ensuring customer retention and satisfaction.
• Identify and develop new sales opportunities for capital equipment and service contracts.
• Develop strategic plans to grow the client base within the assigned region.
• Sales Execution
• Achieve sales targets for capital equipment and aftersales services.
• Prepare and deliver compelling proposals, presentations, and quotations.
• Negotiate contracts and pricing within company guidelines.
• Customer Relationship Management
• Build and maintain strong relationships with key stakeholders (e.g., healthcare providers, facility managers, procurement teams).
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Ensure service excellence through regular follow-ups and customer feedback.
• Collaboration & Coordination
• Work closely with the technical service team to ensure seamless delivery and support for installed systems.
• Collaborate with marketing to develop campaigns and initiatives targeting regional growth.
• Partner with the operations team to ensure timely project delivery and service execution.
• Reporting & Strategy
• Monitor and report on sales performance, pipeline development, and customer feedback.
• Develop regional sales strategies aligned with company objectives.
• Provide market intelligence and competitive insights to inform business decisions.

Recommended or desired qualifications you would need to fulfil this role:

• Minimum of 3-5 years in sales/account management, preferably in capital equipment, medical devices, or
• HVAC solutions.
• Experience with service/aftersales support models.
• Strong sales and negotiation skills.
• Excellent relationship-building and communication abilities.
• Technical acumen to understand and present complex solutions.
• Proficiency in CRM systems and Microsoft Office Suite.

Desired Experience:

Healthcare, Medical Devices, or Cleanroom Solutions:

• Experience selling capital equipment or service contracts in healthcare settings (hospitals, clinics, laboratories).
• Understanding of healthcare procurement processes and NHS frameworks.

HVAC or Critical Air Solutions:

• Background in HVAC, air handling, or other critical environment solutions.
• Familiarity with technical systems used in operating theatres, cleanrooms, or pharmaceutical facilities.

Sales and Account Management

• Proven track record of achieving and exceeding sales targets for both capital sales and service/aftersales.
• Experience managing long-term customer relationships and handling complex sales cycles.

Service/Aftersales Knowledge

• Familiarity with service contracts, maintenance agreements, and aftersales support models.
• Experience coordinating with service teams to deliver customer satisfaction.

Project and Stakeholder Management

• Experience managing multiple projects and coordinating with various stakeholders (customers, designers, architects, contractors).
• Ability to manage customer expectations throughout the sales and service delivery processes.

Business Development

• Experience identifying new market opportunities and developing strategic plans to grow regional business.
• Track record of expanding accounts and developing new client relationships.

RM and Reporting

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) for managing pipelines and reporting.
• Strong analytical skills to assess performance metrics and customer data.

Collaboration and Teamwork

• Experience working collaboratively with sales, operations, and technical service teams.
• Ability to contribute to cross-functional initiatives and support company objectives.

Benefits:

Critical illness scheme – Death in service cover – Cycle to work scheme – Employee assistance scheme – Pension scheme after 3 months employment.

Additional Benefits (May vary depending on role)

Flexible start time (between 7am-9am) – Friday early finish (5 working hours) – Hybrid working with the opportunity to work from home – Optional Medicash healthcare plan – Wellbeing allowance – Company-wide social & wellbeing activities – Company sick pay – Enhanced Maternity & Paternity pay – Commitment to continuous professional development.

About Us:

Air it’s a wonderful thing. And at Howorth, we should know. For over 160 years we've studied it. Inhaled and exhaled it. Developed pioneering new ways to clean it, control it, climatise it and contain it. We understand what it does and how it flows. We know how it moves through operating theatres and clinical areas, pharmaceutical, biotech and chemical manufacturing equipment and environments. Read more: https://howorthgroup.com/about-howorth

Our Culture:

At Howorth Air Tech we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that embracing different perspectives drives innovation and creates a stronger team. We actively seek candidates from all backgrounds and experiences, and we're dedicated to providing equal opportunities for growth and advancement. Our commitment to DEI is reflected in our hiring practices, workplace policies, and ongoing initiatives to create a culture of belonging for all employees. Visit our join the team page.

Contact: Moe Ahmed

Email: moe.ahmed@howorthgroup.com

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